Azure QnA Bot

Azure QnA Bot & Chat Functions

Wish you could create a customized question-and-answer bot specifically tailored to your business and customers? With the Azure QnA Bot, you can do just this, and with no code experience. Here’s how you can use this cloud-based service to boost your business. 

What is Azure QnA Maker?

QnA Maker is a cloud-based API service that lets you create a conversational question-and-answer layer over your existing data. You can use it to build a knowledge base by extracting questions and answers from your semi-structured content, including FAQs, manuals and documents.

What Are the Benefits of an Azure QnA Bot?

Customers are bound to have questions about your services, so answering them in a comprehensive and efficient way will help them and keep up productivity. 

With the QnA Bot, you can respond to users’ questions with the best answers from the QnAs in your knowledge base — automatically. Your knowledge base gets smarter as it takes in the questions, and it can be programmed to “Do Google Foo” to answer and then learn the answer. It also continually learns from user behaviors, question structures and responses accepted.

You can also scale the bot to the size of your business and remain secure. Plus, QnA Maker has more than 50 languages available. 

How Do You Set up the QnA Bot?

With an Azure subscription, you deploy the QnA Cognitive Service. Then, you start feeding it questions and answers. To make the QnA work, you need to deploy the QnA Cognitive Service to an Azure Chat Bot Service. Once deployed, extract the Iframe code and paste it in a sample C# MVP .NETCore web app in Azure, or your framework of choice, such as Curl, Json, Angular, etc. You can modify the layout, response, look, feel, and how the Bot reacts based on the user logged into the web app or site. You can also add geo-tracking and extract reports on where the questions, searches and chats originated.

Need Help With Deployment?

SkyTerra Technologies is well versed in Azure Logic apps. We will help you set up and deploy your Azure QnA Bot so you can start learning from your customers and continue to grow. Book a meeting with us to get started.