6 Essential Qualities to Look for in an MSSP for 2025 and Beyond

As cyber threats continue to grow in complexity, finding the right managed security service provider (MSSP) is more critical than ever. Businesses rely on MSSPs to not only protect their data but also to stay ahead of evolving security challenges. 

If you’re considering switching to a new MSSP or engaging one for the first time, knowing what to look for can save you time, money and potential headaches.

Here’s a checklist to help you identify a strong MSSP that can provide the expertise your organization deserves. Plus, discover key insights into the types of questions you should consider asking in your search.

1. Proactive Security Measures

In 2024, over 70 percent of businesses reported increasing their budgets for proactive security solutions. This surpasses what businesses are spending on preventive or reactive measures. One of the most important qualities in an MSSP is their ability to anticipate and prevent threats before they escalate.

A top-notch MSSP doesn’t just respond to incidents, but also proactively monitors your systems and helps you identify vulnerabilities before they’re exploited. Look for providers that offer services like continuous threat exposure management and advanced threat intelligence. These measures ensure that your business stays ahead of cybercriminals and reinforces trust in your security partner.

Expert Tip: Does the MSSP offer proactive solutions like vulnerability scans, penetration testing or threat intelligence reporting?

2. Expertise in AI and Automation

The integration of AI and automation is redefining how MSSPs operate. AI-powered security operations centers (SOCs) are improving threat detection and response times, making it easier for you to manage complex security environments or SOC. 

Automation takes care of repetitive tasks, such as log analysis and security alerts, allowing your MSSP team to focus on more strategic initiatives.

AI can recognize data patterns that human analysts might miss. This improves your response times and decision-making capabilities. Incorporating AI and automation is a necessity for enhancing your efficiency and staying competitive.

Expert Tip: Does the MSSP use AI and automation in their operations to enhance efficiency and improve overall security outcomes?

3. Managed Detection and Response (MDR) Services

Cyber threats have grown more sophisticated, requiring more than just basic monitoring. MSSPs offering managed detection and response (MDR) services stand out for their ability to provide continuous monitoring, expert analysis and rapid threat response.

An MSSP with robust MDR capabilities can act as an extension of your IT team, giving you peace of mind that your environment is under constant and expert supervision. Be sure to ask about the specifics of their MDR offerings and how they integrate into your existing infrastructure.

At SkyTerra, we use this integrated approach to provide our clients with peace of mind and reinforce our position as a trusted security partner.

4. Support for Compliance and Regulatory Requirements

With regulations tightening and data protection standards becoming more rigorous than ever, businesses must ensure they remain compliant to avoid costly penalties and maintain trust. These compliance regulations may include GDPR, HIPAA or the FTC Safeguards Rule.

No matter what type of compliance standards need to be met, a reliable MSSP will guide you through these requirements and ensure your organization remains compliant. This level of support not only protects you from legal and financial penalties but also builds trust with your stakeholders and customers.

Expert Tip: Does the MSSP have proven experience helping businesses meet regulatory requirements and providing compliance audits?

5. Advanced Cloud Security Services

According to market reports, the global market for managed security services is expected to grow from $30 billion in 2023 to $52 billion by 2028. This significant growth highlights the importance of offering cloud-focused services that provide security in both multi-cloud and hybrid-cloud environments.

Cloud expertise is a must for ensuring that your business remains agile and protected as operations continue to evolve digitally. A strong MSSP must be adept at managing cloud security. Look for providers that can secure your data across various platforms, detect cloud-specific threats and maintain compliance in cloud operations. 

At SkyTerra, our cloud managed services are designed to secure multi-cloud and hybrid environments, ensuring your data is protected across platforms while maintaining compliance with industry standards. This comprehensive approach empowers your business to operate with confidence in the cloud.

Expert Tip: Does the MSSP offer specialized cloud security services and expertise in managing multi-cloud or hybrid environments?

6. Emphasis on Zero Trust Architecture

A strong MSSP understands that traditional “trust but verify” security models are no longer sufficient. Instead, they champion a zero-trust approach, which enforces strict identity verification for every user and device attempting to access your network. By adopting zero trust, MSSPs help you create a secure environment with highly controlled access, reducing the risk of insider threats and unauthorized activity.

Why Choosing the Right MSSP Matters

Partnering with a strong MSSP provides the expertise, tools and support needed to safeguard your business and adapt to evolving cybersecurity challenges. When evaluating MSSPs, look for a provider that aligns with your goals, communicates openly and demonstrates a clear commitment to your success.

At SkyTerra, we help secure your business as your dedicated security partner and Microsoft Sentinel. Ready to enhance your security? Contact us today for a 360-degree approach to security, backed by industry-leading expertise and unwavering dedication to your organization’s safety and success.