Case Study: How to Deploy Microsoft Teams for a Remote Agriculture Company

How a Remote Agriculture Company Unified Their Communication Systems and Improved Rural Connectivity

One of the largest cattle processors in the world, with 12 feedlots across the U.S., needed to unify their communications systems. With a high demand for their products and services, they needed a reliable and scalable communication solution that could handle their internal and external calls, and enable access for their frontline workers even in remote agriculture areas. SkyTerra provided the rural connectivity expertise they needed to deploy Microsoft Teams, ensuring seamless communication across their operations.

The Challenge

The company was using a variety of different communication tools, such as landlines, cell phones and radios, to manage their operational and corporate needs. The experience was costly, inefficient and plagued with poor quality, reliability issues and integration challenges. Some of their locations, being in very remote areas of the Western U.S., did not have adequate network coverage, which hampered their ability to communicate with customers and employees.

The remote organization wanted to streamline and unify their communication systems and ensure that they could provide high-quality service to their employees and customers, regardless of their location or device. Internally, they needed to leverage the latest features and functionalities of Microsoft Teams, such as voice, video, chat and mobile integration to continue to grow, streamline operations and ensure safety operations in their complex feedlots.

The Solution

The agriculture company partnered with Microsoft, who referred them to SkyTerra Technologies, a trusted Microsoft partner, to implement the Teams voice solution for the organization. SkyTerra Technologies has extensive experience and expertise in deploying and managing Teams voice solutions for various industries and scenarios. SkyTerra helped them with the migration process, ensuring a smooth and seamless transition from their old systems to Teams. SkyTerra also provided training and support, answering questions, resolving issues and offering tips and best practices.

The Results

By switching to Microsoft Teams, the remote agricultural company was able to achieve the following benefits:

• Unified and simplified communication: All communication tools were simplified into one platform, reducing complexity and costs. They were able to port their direct numbers for each of their locations, as well as internal numbers for their employees to diminish the impact on internal and external customers. Integrating Teams on their mobile phones allowed them to make and receive calls from anywhere, using any device.
• Improved productivity and collaboration: The company was able to streamline internal and external call flows ensuring teamwork and coordination. Chat, file sharing, ease of scheduling meetings and collaborating on projects were all positively impacted by having Teams available all within the same app.
• More responsive service: They were able to deliver more personalized and proactive communication. Frontline team members (who are the ultimate example of remote workers) were provided with reliable and consistent service along with the tools and capabilities they need to perform their tasks effectively and efficiently. They were seamlessly integrated into corporate operations, which produced dividends for both the company and the team of employees.