Working With SkyTerra

Achieve your goals with help from our strategic processes and experienced talent.

Technology Doesn’t Have to Be So Difficult

At SkyTerra, we understand that the people in your organization (and perhaps you) find new or modified processes, solutions and technologies difficult to fully grasp. We know what you’re looking for is a clearly defined delivery roadmap; managed by people who get people. We can alleviate any confusion, opposition or apprehension by serving as your strategic guide to success through our delivery model.

Managed IT Services

Data Center Modernization

Digital Transformation

Cyber Security

IT Outsourcing

Disaster Recovery

Cloud Services

Voice / Phone

Compliance

IT FAQs & Answers

Finding the right IT support services for your business, no matter where it is in the United States or Canada, can be a daunting project. We’re here to help by listing the most common business IT questions and offering answers.

After going through these, you might still have questions about your particular business or want to read more. If so, just book a meeting or contact us for a no-pressure consultation, or check out our dedicated FAQ page.

What is a managed service provider?

A managed service provider (MSP) supports your company’s network, infrastructure and other technology needs. To use a metaphor, it does the heavy lifting so your in-house team can focus on improving and growing your business. Some offer an all-in-one platform and others customize the services to fit the client’s business.

MSPs proactively work to keep your network up and running 24/7/365 without interruption. MSPs can fix breaks and create solutions for avoiding them. Partnering with one will get the most productivity out of your business.

Managed Service Providers:

Start with the setting up of your ITIL (internet technology infrastructure library)
Monitor and protect all your endpoints (devices, computers), data and infrastructure (servers)
Proactively monitor and patch manage to prevent disruption
Trains your team about cyber security
Gives you technology leadership guidance

What are co-managed IT services (also called hybrid IT services)?

Co-managed IT service, sometimes called hybrid IT services, is when your business keeps an IT staff in-house but supplements its internal resources with some services from a managed service provider (MSP). When your business is large enough to maintain an in-house IT team, co-manager services can be the best of both worlds: you decide what you want from an MSP and what you want from your in-house team.

There are many ways co-managed IT services can work. Here are three:

Your in-house IT team leans on the expertise of a managed service provider for advice and assistance but handles the day-to-day IT maintenance
The MSP becomes your outsourced CTO (sometimes called a virtual chief information security officer or VCISO) while your internal IT team executes plans and manages your systems
Your IT leadership is in-house but directs an outsourced managed IT team to execute strategies

How do I find top IT managed service providers?

IT managed service providers can range from large national firms to the guy down the block who does it in his garage. The trick is not in finding one but finding the perfect managed service provider for your company.

Whether you are looking anywhere in the U.S. or anywhere in Canada, the right IT managed service providers for your company should:

Monitor and support 24/7/365.
React quickly to your “help” call. A fast and reasonable resolution time should be based on the level of impact the issue is having on your business. If they say, “We got your message and are working on it,” ask them how soon it will be resolved.
Ask them about their customer satisfaction rating (CSAT). It should be high and be shown over several years. Get the client references which back up the rating.
What is their experience with your unique business (industry, environment or requirements)? Can they back that up with client references?
Are they willing and able to be on-site in your offices when needed? Do they schedule regular on-site visits to review equipment or train staff?
What about the time terms of their contracts? Long-term contracts are not advisable. You should be able to cancel all or part of your services with them with 30 days’ notice. Ideally, you want a managed service provider who earns your business month after month, not locks you into a long-term contract.

Choosing the Right Partner

We understand that choosing a managed service provider or IT partner can feel daunting. You can trust our experience with government clients, private equity firms, financial services companies and nonprofits. SkyTerra also works with clients in technology, consumer goods, energy, retail and transportation. Even if your industry isn’t listed above (or maybe especially if it isn’t), you’ll find our commitment to tailored services will provide the edge you need.

Tier 1 Microsoft Gold Partner in United States, Canada, Europe and Government Community Cloud (GCC)

Largest Microsoft Cloud provider based in the Northeast

Experienced with Fortune 500 enterprise-level technology

Over 98 percent client retention rate

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Are We a Good Fit?

No matter the industry, our best customers are on a growth trajectory and are excited about investing in technology. Don’t hold your company back from reaching goals or tackling big initiatives.

With SkyTerra services you can:

Improve cybersecurity
Take IT issues off your plate
Budget reliably for technology in the months and years ahead
Avoid costly downtime
Recover quickly if attacked
Streamline your operations with automated processes and innovative technology
Grow beyond your expectations

Your SAM Certified Government Contractor

SkyTerra, a leading New Hampshire cloud IT advisory and execution firm, is System for Award Management (SAM) certified. Our commitment to transparency, reliability, and compliance now extends to federal government contracting. In a nutshell, this certification reflects our dedication to providing the highest standards in federal business opportunities, giving us the necessary tools, resources, and expertise to compete in the federal marketplace.

Where Will You Be a Year From Now?

Your future self will thank you for partnering with an MSP now. If you don’t, you could be at risk of:

Cyber attacks that could have been prevented
Constantly reacting to IT issues, but not solving them at the source
Falling behind your competition
Wasting time and money on slow, manual operations

Working with a knowledgeable IT partner can lessen your risks.

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Choose Us as an IT Partner?

Just because we don’t limit our partnerships to select industries doesn’t mean that our services are all over the map. At SkyTerra, we have a tailored list of vendors we work with to provide the very best for your business. Here are a few: